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FAQ

MAINTENANCE / SPECIAL REQUESTS / DELIVERY / RETURNS

How do I maintain my Atelier Cocotte lamp?

Simply dry dust, using a smooth cloth. Do not use a spray on any part of the lamp.

Can I stain or paint my lamp myself?

No. In order to avoid warping or discoloration, the lamps should not be painted or stained.

Can I install my lamp outdoors?

No, the Atelier Cocotte collection is designed for indoor use only. Do not use outdoors.

Is a light bulb included?

No, light bulbs are sold separately.

What is the maximum light bulb wattage that can be used?

Atelier Cocotte suggests a maximum of 60 Watts for an incandescent bulb, or 4 – 8 Watts for an LED bulb.

*Please note that some models require an LED bulb. The specifications are listed for each model.

Can I get a wire longer than 6 feet?

Yes, simply send an email to info@ateliercocotte.com specifying the desired length. A small surcharge may apply, depending on the length.

Is it possible to add a plug/light switch to a lamp model?

Yes, simply send an email to info@ateliercocotte.com specifying the details.

Can the lamps be shipped overseas?

Yes, contact Atelier Cocotte at info@ateliercocotte.com for an estimate for shipping outside of Canada.

SHIPPING POLICY

For Canadian orders, Atelier Cocotte will ship items within 5 to 7 business days. Delivery is normally done through Canada Post. IMPORTANT: FOR ORDERS PLACED AFTER JULY 21ST, PLEASE ALLOW 12-15 BUSINESS DAYS FOR SHIPPING.

RETURN POLICY

If merchandise is damaged during shipping, Atelier Cocotte will replace it free of charge.